Legal and Policies

Refunds and Returns

Training fees shall be paid in full no later than 15 Working Days (Mon-Fri ex) prior to training commencement.  If fees have not been paid by that time the booking will be cancelled and the training place will be released to others.

 

Cancellations

 

The Client has the right to cancel this Agreement without any liability within 14 days of date of Agreement provided that Services have not commenced and are not due to commence within 15 working days.

 

If at the time of cancellation the course is due to commence within 15 working days cancellation fees will apply as follows:

Confirmed booking

15-11 working days prior to course commencement

10-6 working days prior to course commencement

5-0 working days prior to course commencement

Cancellation fee

50%

75%

100%

A booked course can be rescheduled any time before the course commences by paying the corresponding re-scheduling fee as listed:

Confirmed booking

more than 15 days prior to course commencement

15-11 working days prior to  course

10-6 working days prior to course commencement

5-0 working days prior to course commencement

Re-scheduling fee

10%

25%

50%

100%

Client may substitute course participants by written notification to Company subject to new course participants complying with course requirements (including pre-requisites, and pre-course reading) as notified by Company to Client, or as detailed in course outline.

Wired Returns Policy

If you wish to cancel an order simply because you change your mind we will exchange or refund provided you return it within 14 days from the date of purchase in its original attached and with our original receipt.

 

Our customers' right to a refund of purchase price

 

Our customers are entitled to a refund if the item is faulty, not of merchantable quality or not fit for its purpose.

 

You are entitled to a refund for items you purchase from Wired if the item is:

 

(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or

 

(b) not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or

 

(c) not fit for its purpose, meaning that the item does not do what you reasonably expected it would;

 

And you return the item within a reasonable time after purchase and provide Wired with proof of purchase, such as your original Wired receipt or bank statement. If you do not return the item within a reasonable time, you will not be entitled to a refund at the purchase price but you will be entitled to exchange the goods or have them repaired.

 

Wired's 'Change of Mind' Policy

 

Wired is not legally obligated to give refunds off the purchase price or gift cards on items or exchange them simply because you have changed your mind about the purchase.

 

However under our own Wired 'change of mind' policy, if you simply change your mind we do offer a refund, exchange or gift card of value equivalent to the purchase price for most items provided that:

 

(a) you return the item within 14 days from the date of purchase (or for Online purchases, from the date you receive it); and

 

(b) the item is in its original condition; and

 

 (d) you provide an original Wired tax invoice as proof of purchase; and

 

If you are entitled to a refund but you would prefer to exchange the item or receive a gift card of equivalent value to the item, Wired will to this for you.

 

Online Returns Policy (Applies to domestic and international customers)

 

For online customers, the Returns Policy also applies; however please note the following terms and conditions:

 

If, for any reason, what you've purchased is not suitable we are happy to offer you a refund (or exchange)

 

You must return any items within 14 days of receiving your order

We can only accept returns if items in their original condition with labels/tickets attached

All returns must include your completed return form (included with your order)

All returns must comply with our full Returns Policy

Unfortunately we can't accept online exchanges. If you wish to exchange your purchase, you will need to return it for a refund and place a new order.

 

Please send your return and the completed return form to the address below:

 

Wired Consulting

 

L57, MLC centre

 

19 Martin Place

 

Sydney

 

AUSTRALIA

 

We recommend you send your goods back using a trackable delivery service as we do not accept responsibility for items lost in transit. Once we receive your parcel we will process your return and you will receive a confirmation email. Refunds will be credited against your original method of payment, excluding any delivery charges.  The cost of returning the items is at the purchasers expense.

 

 If you any further queries ore assistance, please contact us on 1300 00 2000 9am - 5pm Monday to Friday EST or email us at contact@wiredconsulting.com

Delivery and Shipping Policy

Shipping within Australia

 

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Shipping within Australia will take approximately 3 - 5 working days. For delivery within Australia we use Australia Post Express eParcel.

 

Shipping Internationally

 

Wired ships to most destinations around the world and we use Australia Post Express Courier International trackable service for all our international orders. Please note: we do not deliver to international PO BOX addresses. For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information.

 

How much will postage and packaging cost?

 

For delivery within Australia and New Zealand, we offer free shipping when you spend over $100AUD. For purchases that do not meet this threshold we charge a flat rate of $10AUD for any purchase to be shipped within Australia or New Zealand. For international delivery we offer free shipping when you spend over $250AUD. For purchases that do not meet this threshold we charge a flat rate of $25AUD for any purchase to be shipped outside of Australia and New Zealand.

 

Can I track my order?

 

Yes you can! On the day that your order is shipped we will send you an email confirming its despatch which will include a tracking link so that you can follow your order's journey right from the moment it leaves us and arrives to you, at http://auspost.com.au/track/track.html.

 

If there is a problem with my order who do I contact?

 

If there is a problem with your order, please email us at contact@wiredconsulting.com

 

How long will it take for my order to arrive?

 

For domestic delivery, you should receive your order within 3 -5 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you. For International delivery, you should receive your order within 10 working days. If your order has not arrived within the allotted time, please contact the shipping company, using the reference number supplied to you. A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.  If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.

Privacy Policy

Wired Consulting (Australia) Pty Ltd  (ACN 111 967 330) ATF Wired #1 Unit Trust (ABN 19 453 541 628) trading as "Wired Consulting" (Wired) regards customer privacy as an important part of our relationship with our merchants and partners. Wired is bound by the Privacy Act 1988 (as amended) and the Australian Privacy Principles (collectively, Privacy Law). The following privacy policy applies to all Wired users, and sets out the way in which Wired collects and uses personal and corporate information, and other requirements as set out in the Privacy Law.

 

Last Updated: 25th May 2015

 

Collection of Information

 

In order to order online we require certain personal and corporate information relating primarily to you.

 

 

We collect corporate information, including your company name, website, email address, type of business and ABN.

 

We collect personal information such as your name, email address, telephone number, address, credit card information and date of birth.

 

The information we collect (whether personal or corporate) is collected in one or more of these ways:

 

  through disclosure of such information by you through Wired's website;

  over the phone to an Wired representative; or

  via paper based form,

Where information is provided to us by a third party engaged by you, we are typically only provided with your name, phone number and/or email address.

 

We collect personal and corporate information for the purpose of providing you with Wireds products and services and a high level of customer service.

 

Any communication with us (regardless of mode) is recorded and stored in order to provide service references, ensure compliance with our service standards and to assist in our staff training and development initiatives.

 

Registration

 

As part of using this Website, you may complete the registration form and create a username and password. During registration you must provide us with certain personal information (such as name and Email address). We use this information to contact you about the services on our site in which you have expressed interest.

 

You have the option to provide company demographic information (such as industry type and business size) to us; we encourage you to submit this information so we can provide you with a more personalised experience on our site. Wired is the sole owner of the information collected on www.wiredconsulting.com. Wired collects personal information from our users at several different points on our Website.

 

Use of Collected Information

 

When we collect your personal or corporate information, we use that information to:

 

  establish a Wired account - this may include us providing your personal and corporate information with a financial institution;

  manage an existing payment relationship;

  engage in direct marketing to you (in any medium);

  testimonials and client/ partner listings on our website and within marketing materials; and

  inform third parties other than financial institutions who provide us services – we do not however provide personal information to such third parties, without your prior consent.

Where we disclose your personal or corporate information to third parties, it is solely for the purpose of such third parties establishing your requested products and services.

 

We operate globally and may disclose your personal and corporate information to recipients in these regions. We may notify you, by amending this privacy policy or otherwise, should we disclose any personal information to any other jurisdiction. If we notify you of such disclosure, we will advise you of the country in which the overseas recipient is located.

 

Orders

 

If you purchase a product or service from us, we request certain personal information from you on our order form. You must provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

 

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

Cookies

 

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

 

We use only session ID cookies, and not persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

 

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as our administration area, may be limited.

Some of our business partners (e.g. advertisers) use cookies on our site. We have no access to, or control over, these cookies.

 

This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any third party, whether or not affiliated with Wired.

 

Communications

 

Wired uses your personal information for essential communications, such as confirmation Emails, accounts information, and critical service details. We may also use this information for other purposes, including direct marketing. If at any time you wish not to receive such correspondence, you may request to be removed from any mailing lists by emailing us at contact@wiredconsulting.com

 

Third Parties

 

We use third parties to provide the essential links between the merchants, the banks and ourselves in order to provide credit card payment gatWired services on our site.

 

Clear Gifs (Web Beacons /Web Bugs)

 

Our third party advertising partner, Google Adwords, and tracking utility partner, Direct News, employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.

 

To learn more about our advertising company's use of clear gifs, please go to https://adwords.google.com

 

Legal

 

We reserve the right to disclose your personal information as required or permitted by law (including Privacy Law) and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.

 

Testimonials

 

We may post customer testimonials on our website which may contain personal information such as the customer's name. We will obtain your consent to use your personal information prior to posting the testimonial. If at any time you no longer wish to have any testimonial you have provided posted on the website you may request for it to be removed by emailing us at contact@wiredconsulting.com

 

Links and other Wired sites

 

There are many external links on the Wired site. The terms and conditions set out in this privacy statement only cover sites operated by Wired, which include www.wiredconsulting.com

 

Storage of Collected Information

 

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

If you have any questions about security on our Website, you can email us at contact@wiredconsulting.com.

 

Access to Collected Information

 

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Support at contact@wiredconsulting.comor by contacting us by telephone or postal mail at the contact information listed below.

 

Complaints

 

If you wish to lodge a complaint about our handling of your personal information or our compliance with our privacy policy or Privacy Law, you may lodge the complaint by emailing our Customer Support at contact@wiredconsulting.com or by contacting us by telephone or postal mail at the contact information listed below.

 

We will contact you to acknowledge your complaint as soon as possible after receiving your complaint. We will investigate your complaint and provide you with a written response. If we are unable to resolve your concern, you may request an independent person to investigate your complaint, such as the Privacy Commissioner.

 

Changes to Privacy Policy

 

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

 

Wired Consulting

 

L57, MLC centre

 

19 Martin Place

 

Sydney

 

AUSTRALIA

 

Email: contact@wiredconsulting.com

 

Anti-Spam Policy

 

Wired believes that the privacy of its users is of the utmost importance, and all efforts are made to ensure that any communications from Wired are carried out to benefit our valued merchants.

 

Wired uses third-party tools for all mass email campaigns, allowing users to unsubscribe should they wish to no longer receive emails from us. These tools allow us to manage our email lists and ensure that once a user has unsubscribed they can no longer be contacted. These tools abide by anti-spam laws and make all efforts to ensure that any email communication is carried out to benefit recipients.

 

Wired adheres to the Australian Spam Act 2003 and regularly updates this policy in response to changes set by ACMA (Australian Communications and Media Authority)

 

Should you receive any communications from Wired and no longer wish to do so, please unsubscribe by sending an email to contact@wiredconsulting.com

Appeals

APMG, the certification body,  makes decisions to issue certificates based upon factual evidence be it examination results or evidence gained during an assessment process. Provisional (recommended) results may be issued for Foundation level exams and for higher level exams via Proctor Now, Proctor Pro or the APM Group Invigilator, but these are always subject to review and if appropriate, a Certification Decision being made by APM Group staff.

 

Should you, however, consider that an examination certification decision is wrong we operate an appeals process whereby the decision will be independently reviewed. Appeals must be submitted in writing to the Quality Manager together with sufficient information to support the appeal and enable a review to be completed. Without information to support the grounds on which an appeal is being made a review cannot be undertaken. Appeals are dealt with impartially in a non-discriminatory manner and will not affect the appellant's standing with APMG-International.

 

Appeals will initially be examined and acknowledged by the APMG Quality Manager who will inform you if there are insufficient grounds or information for the appeal to proceed or request that you provide additional information. Valid appeals will be considered by appropriate resource within the organization, who are independent of the original decision.

 

Examination appeals must be lodged by the ATO (Wired) which hosted the exam on behalf of the candidate except that in the case of public exams the candidate may submit an appeal directly. With examinations, it should be remembered that most of APMG-International's exams go through validated automatic marking. Candidates who fail examinations by a small margin should consider this carefully if contemplating an appeal.

 

The outcome of all appeals will be notified to the appellant.

 

The appeals process is monitored by the independent APMG-International Ethics and Standards Board to ensure that all appeals decisions are made fairly and equitably. The decisions from the appeals process will be considered as being final.

 

Please note that examinations taken using Proctor Now or Proctor Pro where the candidates has breached one or more of the conditions of taking examination using this software are NOT eligible to make an appeal, as no certification decision has been made. The output of the exam sitting has already been reviewed by two separate and independent teams prior to the breach decision and is therefore final.

 

What is an Appeal?

An Appeal is a formal procedure by which a registered candidate can appeal against an exam result or a decision on certification. In such situations the appellant is required to submit their appeal in writing. For Proctor Pro/Now where no certification decision has been made, the appeal route is not applicable.

 

Grounds for Appeal

There are three grounds on which a candidate may appeal:

 

1. Personal or medical grounds

2. Procedural grounds

3. The decision was biased or discriminatory

All appeals must be made within 12 months of the certification decision being taken. Candidates must be able to provide clear evidence that the decision against which they are appealing meets at least one of the following criteria:

 

Relevant information of mitigating circumstances received by stated deadlines had not been taken into consideration.

Substantial procedural irregularity.

Evidence to suggest that a decision may have been biased or discriminatory.

It is the responsibility of the candidate to provide APMG with clear evidence that one of the grounds listed above is valid.

 

Candidates considering an appeal should take note of the following:

 

Disagreement with the exam result for multiple choice papers does not give grounds for appeal.

Proctor Now candidates who have not followed the candidate guidance and have had their examination result revoked, have no grounds for an appeal, as there is no exam result nor any decision made on certification.

Appeals will only be accepted on the grounds listed above and no other grounds will be considered.

When appealing on the grounds of circumstances relating to events prior to the examination, the Invigilator must have been informed in writing prior to the examination.

When appealing on the grounds of circumstances relating to events during the examination, the events must have been brought to the invigilator's attention before leaving the examination room.

Should you wish to register an appeal or find out more about the appeals process, please contact us.

Complaints

Wired endeavours to provide the best possible service. However, should you feel the need to complain we take this very seriously and operate a complaints investigation and resolution process as outlined below.

 

Complaints should be submitted to Wired Consulting in writing in the form of a letter, fax or e-mail - see the Contact Us page for our contact details. Initially they should be addressed to the Service Desk which will log the complaint and allocate it to an appropriate person to handle. We endeavour to acknowledge complaints within two working days of receipt with investigations being completed within ten working days or, if a longer period is necessary, the complainant being informed of the expected timescale.

 

We make every effort to bring complaints to a satisfactory conclusion following initial investigation. However, should this not prove possible we have an escalation process with the Quality Manager determining final closure. Further, all complaints are reviewed regularly to identify improvements which can be made. Complaints received are dealt with impartially in a non-discriminatory manner and will not affect a complainants standing with Wired Consulting.

Candidate Disability Policy

Disability Discrimination Act

Wired make every effort to comply with the Equality Act 2010. Within direct employment by Wiredl and accreditation of trainers, consultants and IA professionals, each applicant is taken on merit and no prejudice shown in relation to gender, age, race, religion, physical or mental impairment or any other factor outside of the assessment criteria.

 

All of our open centre examination venues have excellent access for candidates attending examination sessions and reasonable adjustments can be made upon request for those candidates with access or support requirements to help them gain their qualification.

 

Candidates with access or support requirements

Wired and its suppliers make every effort to ensure that candidates with access and/or support requirements are able to sit the examination within reasonable limits to ensure they have as equal a chance as any other well prepared candidate to pass the examination.

 

Wired believes that each candidate is different and that individuals will have differing access and/or support needs and as such we will make every effort to provide reasonable adjustments suited to individual access or support requirements. Examples of adjustments made for candidates in the past include:

Type of impairment

Examples of reasonable adjustments made

Visual impairment

Examination papers e-mailed for use with ViaVoice software

ViaVoice software permitted for candidates to answer questions

Scribes used to dictate answers

Material sent electronically for candidates to covert to Braille.

Dyslexia

Examination material sent in different fonts/printed on different colour paper

Additional examination time permitted

Use of laptop to answer questions permitted

Narrators/scribes provided.

Dyspraxia/Physical impairment

Use of laptop to answer questions permitted

Use of scribe to dictate and write answers

Physical one-on-one interview with examiner instead of exams

Additional examination time permitted.

RSI/Arthritis

Additional examination time permitted

Use of a scribe permitted.

These examples are indicative of the unique, flexible and adaptable approach that APMG-International take for candidates who reasonable adjustments, but it is by no means an exhaustive list of reasonable adjustments made in the past or those that will be considered for future candidates.

 

If you are thinking of taking the examination and require additional time or specific support then please contact your training organization who will liase with APMG-International and make the appropriate arrangements for you.

Candidates with Writing Difficulties

For a candidate who is unable to write for a long period of time due to a confirmed medical condition, the Examination or Qualification Boards have accepted the following procedures.

 

Guidelines

A doctor’s note should be provided, confirming the candidate’s condition.

 

The candidate is allowed to type their answers rather than write them, with the Invigilator / Proctor / Supervisor following the guidelines below:

 

Computer / Laptop Use

The computer / laptop to be used should ideally be supplied by the ATO / Invigilator / Proctor / Supervisor, not by the candidate, unless the candidate can confirm to the ATO / APMG-International that they need to supply their own. This may be the case for visually impaired candidates.

 

If delegates are authorised to use their own computer / laptop they must be advised that it must be cleaned of all relevant material (e.g. templates, copies of core guidance, mock / sample papers or practice answers, etc) and a technically competent member of the ATO will check that the systems have been wiped prior to the examination, from which time the computer / laptop will not be returned to the candidate until the examination starts. This check should be documented with signatures from both the ATO representative and the candidate on the Use of Electronic equipment in Examinations document available via the APMG-Network.

 

All machines must be cleaned of all programmes other than system files and a copy of Microsoft Word or other word processing programme. The ATO / Invigilator / Proctor / Supervisor must confirm this condition immediately before the examination is run and document this in the Notes to Invigilator booklet.

 

APMG-International recommend that while invigilating the examination the invigilator / proctor / supervisor sit at the rear of the room so that the screens are visible so they can more easily police any copy and paste activity or possible wireless connections to websites.

 

Each candidate’s document must be saved onto an electronic storage device (CD, disk, or USB key) clearly showing their candidate number and date of examination, immediately after the examination and given to the Invigilator / Proctor / Supervisor. The file name of the document should be <candidate number and examination date>. The invigilator / proctor / supervisor should check the disk and make a printed copy, and return both the disk and a printed copy of the document to APMG-International with the rest of the examination papers, in the usual manner. The examination will not be marked if a proper copy of the script is not provided.

 

The Invigilator / Proctor / Supervisor must delete the electronic copy of the answers from the computer / laptop after a copy has been created on storage media and a hard copy printed. This must include final deletion from the ‘recycle bin’.

 

Candidates may not copy any information into their answer papers, but must type all of their answers. However, despite the above precautions, it is possible that candidates may attempt to "paste" in text from reference documents, e.g. the Reference Manual for the product. Any such text detected during or after the examination by the ATO / Invigilator / Proctor / Supervisor is to be highlighted on the document. Marks will not be awarded for pasted text.

 

Examinations

The candidate should take the examination in a separate room to other candidates, as a clicking keyboard could be a distraction to them. Ideally, an invigilator should be provided for each room. However, if necessary a single Invigilator / Proctor / Supervisor can be used to monitor examinations in immediately adjacent rooms. If under exceptional circumstances this is not viable and the candidate needs to remain in the same room, all candidates must agree they will not be distracted and enter into an appeal.

 

Additionally APMG-International may offer extra time to candidates with writing difficulties on a discretionary basis. Requests should be made to APMG-International.

 

Only in very exceptional circumstances will APMG-International be able to offer oral examinations, in the event of a candidate being unable to write or type. Decisions will be made on a case by case basis.

 

Assessments

Candidates, who for security reasons, require a face-to-face assessment interview and who have mobility issues may request for the interview to be conducted at premises meeting appropriate accessibility. If you are thinking of applying for IA certified professional status and require both a face-to-face interview and a venue with specific accessibility then please contact APMG-International directly to discuss your requirements further.

Examination Candidate Terms and Conditions

Candidates entering any examination with APMG Group (APMG) agree to be bound by the Terms and Conditions contained herein.

 

1. Candidate ID

Candidates are required to bring a means of photo identification to the exam centre, (including but not limited to, Passport, ID card and Driving Licence). If proof of identification is not provided to the Trainer/Invigilator prior to the examination, APMG reserve the right to refuse the candidate entry to sit the exam.

 

2. Code of behaviour from Candidates

Candidates must be present at least 30 minutes prior to the examination start time. When attending the exam, candidates must ensure they are polite and courteous to other candidates and the Trainer/Invigilator.

 

APMG will award a Certificate as a Registered Practitioner to candidates who:

 

i) Have successfully achieved sufficient marks to pass the Foundation Examinations;

ii) Have successfully achieved sufficient marks to pass the Intermediate Examination (where applicable);

iii) Have successfully passed the Foundation Examination to be able take the Practitioner Examination, if verification is provided; and

iv) Agree to the APMG Ltd terms of certification as detailed in these Terms and Conditions.

Certification does not allow the use of any Trade Mark or Logo associated with the certification scheme or associated products and schemes.

 

Should the candidate misuse any certificate, Trade Mark or Logo associated with any of the certification schemes appropriate action will be taken to resolve the case and prevent recurrence. Serious and/or continuous misuse will give rise to certificates being withdrawn and legal action being taken as appropriate.

 

3. Surveillance Monitoring

At a minimum of three, and a maximum of five years after initial certification, where applicable, Registered Practitioners are required to sit and pass the Re-registration examination in order to retain certification as a Registered Practitioner. The Re-registration examination is to a similar standard as the Intermediate & Practitioner examination but is a shorter version.

 

4. Special Allowances

APMG has a Disability Policy, which is available on the website on the Candidate Disability Policy page. The Disability Policy explains the arrangements in place to provide assistance to candidates for equal access to all.

 

5. Complaints

APMG requires all Registered Practitioners to keep a record of complaints made against them within the scope of their certificate of competence. Such complaints are to be notified to APMG. The record of complaints will be subject to audit at the time of Re-Registration Examination. Such complaints about a Registered Practitioner if received by APMG in the absence of notification by the Registered Practitioner concerned may result in suspension or withdrawal of certification. If candidates, ATOs, ACOs or third parties wish to make a complaint against APMG there is a formal complaints process on the website which is available on the Complaints page.

 

6. Appeals

APMG operates a formal appeals process which is available on the Appeals page.

 

7. Retention of information

APMG will retain completed candidate details forms for a period of 12 months after the date of the examination, after which the information will be securely destroyed. In the event of a dispute the information held by APMG on their records will be accepted as correct. Electronic copies of candidate information will be held for the lifetime of the qualification scheme in order to provide verification of results upon request, in accordance with the data protection statement outlined below. Examination answer scripts will be securely destroyed 12 months after the date of the examination.

 

8. Data Protection Statement

APMG comply with all relevant and current DPA laws within all countries of operation.

 

Under the rules of our accreditation by UKAS, APMG are obliged to hold a list of the candidate number, date of exam and candidate name for all successful candidates. If a candidate passes the examination then this information will be added to our website, though other than this stated use, all personal data provided by the candidate and details of examination scores will be held in confidence by APMG and will only be used to develop and improve its accredited training and examination processes. In no circumstances will APMG either sell or pass on contact details to a third party. The date of examination, name and candidate number of successful candidates will be posted on the APMG website in the form of a Successful Candidate Register for each qualification.

 

On completing the Candidate Details Form, candidates are required to indicate their wish to be included on a Successful Candidate Register. Where candidates have ticked the Data Protection box, APMG will only divulge exam results to the ATO who ran the associated training and will not enter candidate results on the Successful Candidate Register. Leaving the box unchecked gives APMG permission to enter the candidate on the public website, and to inform any third party of whether the candidate has passed the exam. If the candidate’s preference changes at a later date, written confirmation must be received by APMG with a copy of the examination certificate giving APMG permission to change the preference. Please note there will be a £10.00+VAT administration charge for any such changes.

 

APMG will not be held liable should the website or any Successful Candidate Register be incomplete. Candidates should contact APMG in the first instance should they believe any records are incomplete. Release of examination results, by a training organization, to a candidate’s employer is a matter for agreement between the candidate and the training organization concerned. APMG will invite all successful candidates who have sat the Practitioner examination to complete an online questionnaire after their results have been released to help us improve our services.

 

9. Ethics

The Ethics and Standards Board is responsible for ensuring that APMG adheres to good governance standards and works ethically, representing the interests of all our stakeholders. To view the full document that contains the standards please go to the Ethics & Standards Board page.

 

10. Confirmation

By confirming that I have read and accept these Terms and Conditions, I confirm that I understand and agree that in the event of my non-compliance with any of the exam regulations, my exam result will become void and my exam fee will NOT be refunded. Furthermore, in the event of my non-compliance with any of the exam regulations, I hereby agree that details relating to my identity and the reasons for my non-compliance with the relevant exam regulations can be disclosed to APMG’s Accredited Training Organisation (ATO) where the examination in question has been ordered through them.

Legal Disclaimer

Wired Consulting is a company registered in the Australia

ACN: 111 967 330

 

ABN" 19 453 541 628

 

Wired Consulting is a trading name of Wired Consulting (Australia) Pty Ltd  ATF Wired #1 Unit Trust

 

Our web site has been designed to provide general information about Wired Consulting, its associate companies and its business.

 

Information contained on the web site may be used for non-commercial purposes only. Permission to use any of the information for commercial purposes may be granted through the webmaster.

 

All information is correct at the time of publishing. Wired Consulting shall not be liable for any direct, indirect, special or consequential damages whether in contract, tort or otherwise, arising out of the use of this web site or the reliance on information in it.

 

It is a condition of allowing you free access to the material on this web site that you accept that we will not be liable for any action that you may take in reliance on the information.

 

If you use the links in this web site to access other web sites, please be aware that the linked sites may not be under The Wired Consultings control and Wired Consulting is not responsible for and does not endorse their contents.

 

Products and services referenced in this web site are either trademarks or registered trademarks of The APM Group Limited. Other product and company names may be the trademarks of their respective owners. If any images or information appearing on this site is copyrighted please inform the webmaster and we will be pleased to credit the relevant parties.

 

Wired Consulting assumes no responsibility and shall not be liable for any damage to, or viruses that may infect, your computer equipment or other property via your access to, use of or browsing in the web site or downloading of material, data, text or images.

 

Any communications or material you transmit to the web site by electronic mail or otherwise will be treated as non-confidential and non-proprietary.

 

If you have any queries please Contact Us.

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Wired Consulting (Australia) Pty Ltd  (ACN 111 967 330) ATF Wired #1 Unit Trust (ABN 19 453 541 628)